100% Hassle-Free Returns

60-day return policy on all new, unused bowling equipment. Shop with confidence!

60-Day Returns

Full 60 days from delivery date to return any new, unused item.

Free Return Shipping

We provide prepaid return labels for all US customers. No cost to you.

Easy Exchanges

Simple online exchange process. Get the right size or product quickly.

No Questions Asked

If you’re not 100% satisfied, we’ll make it right. Simple as that.

Start Your Return or Exchange

Our easy online return process makes it simple to return or exchange your bowling gear. Just follow the steps below.

For US Customers – Online Return Form

To start the return process, use the form below and enter your order number and ship-to zip code, then follow the prompts to print your return label.

Start Your Return Process

*If the system doesn’t pull up your order information, it may be due to multiple shipments. Please contact our Customer Excellence Team for personal assistance.

Need Help?

Our Customer Excellence Team is here to assist with any return questions or issues.

Contact Support

Our Return & Exchange Promise

Bowling is a game with many options. We understand that sometimes purchases don’t work out perfectly, and that’s why we stand behind every item we sell.

100% Satisfaction Guarantee

We want you to be truly pleased with your purchase. If you are not 100% satisfied with your purchase, simply use our return form within 60 days for a full refund or exchange on your new, unused items – no questions asked.

Fortunately, there is no need to worry about making a bad purchase at BowlersMart.com! We stand behind every item we sell and want you to be truly pleased with your purchase.

Coverage Details

Who’s Covered: All customers in the United States

Time Limit: 60 days from date of delivery

Condition: Items must be new, unused, and in original packaging

Shipping: Free return shipping provided (prepaid labels)

* Please note that our Free Returns policy is valid for residents in the United States. For international returns, please contact our Customer Excellence Team.

🎯 Your 60-Day Safety Net – We’ve Got You Covered!

For customers in the USA, we offer a generous 60-day return policy from date of delivery. Here’s the best part – you will NOT be responsible for shipping costs for the return to our warehouse!

📦 Simple Requirements:

Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material to ensure safe arrival.

👟 Bowling Shoes: Must be tried on to check size on a CLEAN, DRY SURFACE ONLY. If shoes show any wear or aren’t in new condition, they cannot be accepted for return.

🎳 Drilled Bowling Balls: Cannot be exchanged or returned (custom drilling makes each ball unique to you!).

🌍 International Customers: Please contact our Customer Excellence Team for personalized assistance with your return process.

⚡ Lightning-Fast Exchanges – Get What You Really Want!

We have a 60-day exchange policy from date of delivery. The best news? If you want to exchange a product that is NOT defective, you will NOT pay a penny for shipping to our warehouse!

🚀 Super Simple Process:

Use our return form above, choose “exchange,” and tell us in the comments what item you’d like instead. We’ll take care of the rest!

📋 Same Great Standards: Products must be new, unused, and in original packaging, shipped in protective material.

👟 Shoe Exchanges: Must be tried on a CLEAN, DRY SURFACE only. Any signs of wear = no exchange possible.

🎳 Drilled Ball Policy: Custom-drilled bowling balls cannot be exchanged (they’re uniquely yours!).

*Free returns and exchanges are our gift to US customers. Note: Roller bags to HI, AK and PR have special shipping considerations.

🔧 DEFECT CLAIM? WE’VE GOT YOUR BACK!

📝 FILE A DEFECT CLAIM HERE

Found a defective product? Don’t worry – we’ll make it right, fast! You won’t pay a single dollar for shipping and insurance costs to our warehouse.

✨ Our Warranty Promise:

If your product defect qualifies for a warranty claim, we’ll ship you a brand new replacement absolutely FREE (Contiguous US). If we don’t have the exact item, we’ll send something equivalent or better at the same value. Can’t find a suitable replacement? You get a full credit for your next BowlersMart purchase!

⚠️ Important Details:

  • Drilling charges are not reimbursable (custom work exception)
  • BowlersMart drilled your ball? Your replacement gets drilled FREE as part of our warranty!
  • Processing time: Manufacturer warranty claims take up to 14 business days for approval

🚀 DOUBLE PROTECTION = DOUBLE PEACE OF MIND!

Purchased our Double the Warranty Plan? You’re in the VIP lane! We’ll issue a prepaid shipping label so you can send your defective product to us at absolutely no cost to you.

🎯 Premium Coverage Includes:

If your product defect qualifies and falls within the extended claim period, we’ll ship you a brand new replacement FREE (Contiguous US only). No exact match available? We’ll upgrade you to something equivalent or better. Still can’t find the right fit? Full credit toward your next BowlersMart purchase – guaranteed!

📦 PACKAGE ARRIVED DAMAGED? WE’LL FIX IT FAST!

Sometimes shipping gets rough – but we’ve got your back! If you received a damaged item, here’s how to get it resolved quickly:

⏰ ACT FAST – 72 HOUR WINDOW:

  • Contact us within 72 hours of delivery if your product arrived defective or damaged
  • Use the form above with a description of the damage
  • Include photos of the damaged item (and shipping box if that was damaged too)

📞 Can’t Send Photos? No problem! Call our Customer Excellence Team directly at 800-279-2695 and we’ll walk you through the process.

Quick Actions

Start Return/Exchange
File Defect Claim
Contact Support

Call Us Directly

Prefer to speak with someone? Call our Customer Excellence Team:

800-279-2695

Mon-Fri: 8:30am – 5:30pm EST

Shop With Complete Confidence

Our hassle-free return policy means you can shop for bowling gear with peace of mind. We’re here to make sure you get exactly what you need to improve your game.

Continue Shopping