defect replacement form / damaged item received

To Help Speed Up The Process Of Your Defect Claim, Please Read The Following

  1. Bowling Balls – We will need a total of 4 pictures. 1) Picture of the defective area or crack. 2) Picture of the logo of the ball. 3) Picture of the drilled finger hole area. 4) Picture of the balls serial number. Using a camera phone and filling out this form can make the process easier. 
  2. Shoes – A picture of the defective area and a picture of the complete shoe. Also a picture of the tongue showing the size of the shoe. 
  3. Bags – A picture of the defective area and a complete picture of the whole bag. 
  4. Accessories – A picture of the defective area and a complete picture of the complete item. 
  • Date Format: MM slash DD slash YYYY
  • Drop files here or

Returns

TO FILE A RETURN OR EXCHANGE PLEASE CLICK HERE 

We have a 60 day return policy from date of delivery. You will be NOT be responsible for shipping cost for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return. Bowling balls that have been drilled can not be exchanged or returned. 

Defects

If your product is defective and you would like to file a warranty claim, you will NOT be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge – Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com. Drilling charges are not reimbursable. If your ball was drilled by BowlersMart.com using our professional drilling services your new ball will be drilled free of charge as part of our warranty replacement. Manufacturer warranty claims can take up to 14 business for approval.

Double The Warranty Plan

If your ball is defective and you have purchased the Double the Warranty Plan, we will issue a shipping label for you to ship the product to us free of charge. If the product defect warrants a claim and is within the claim period, we will ship you (free of charge – Contiguous US only) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com.

Damaged Item Received

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

• Contact us within 72 hours of delivery if product is defective or damaged. Please use the form above with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Use the form above to submit required information.

• If you are not able to send images of the damage please call us at 800-279-2695.