BowlersMart.com Offers 100% Hassle Free Returns On All Bowling Items

Bowling is a game that has many options when it comes to making a purchase. How many times have you bought something, only to regret your purchase as soon as it arrives? Most of us can remember a time or two. It’s frustrating and expensive. Fortunately, there is no need to worry about making a bad purchase at BowlersMart.com! We stand behind every item we sell and want you to be truly pleased with your purchase. If you are not 100% satisfied with your purchase, just use this form below within 60 days for a full refund or exchange – no questions asked.

start the return / exchange process below

Returns

To start the return process please use the form below and enter your order number and ship to zipcode and then follow the prompts to print your return label. 

Exchanges 

Choose exchange in the drop down menu when prompted and please add a note in the box for what item you would like to exchange for. 

 

 

Returns

We have a 60 day return policy from date of delivery. You will be NOT be responsible for shipping cost for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return. Bowling balls that have been drilled can not be exchanged or returned.

Exchanges

Also we have a 60 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will NOT be responsible for shipping cost to our warehouse. Any differences in price will be charged or credited accordingly. Please use our return form above and choose exchange and in the comments let us know what item you would like. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return. Shoes must be tried on to check size on a CLEAN, DRY SURFACE. If shoes are not returned/received in new and unused condition they will not be accepted for exchange/return. Bowling balls that have been drilled can not be exchanged or returned.

Defects

TO FILE A DEFECT CLAIM CLICK HERE 

If your product is defective and you would like to file a warranty claim, you will NOT be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge – Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com. Drilling charges are not reimbursable. If your ball was drilled by BowlersMart.com using our professional drilling services your new ball will be drilled free of charge as part of our warranty replacement. Manufacturer warranty claims can take up to 14 business for approval.

Double The Warranty Plan

If your ball is defective and you have purchased the Double the Warranty Plan, we will issue a shipping label for you to ship the product to us free of charge. If the product defect warrants a claim and is within the claim period, we will ship you (free of charge – Contiguous US only) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com.

Damaged Item Received

If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.

• Contact us within 72 hours of delivery if product is defective or damaged. Please use the form above with a description of the damage and photos of the ball (and shipping box if it was damaged in shipping to you). Use the form above to submit required information.

• If you are not able to send images of the damage please call us at 800-279-2695.