DEFECT REPLACEMENT FORM

Damaged or Defective Item? We’ll Make It Right.

Report a manufacturing defect or shipping damage and we’ll handle the shipping, the replacement, and get you back to bowling. Free.

✓ Prepaid shipping label provided
✓ Replacement within 14 business days
✓ No cost to you
How It Works

Three Steps. We Handle the Rest.

No phone tag. No back-and-forth. Submit the form, send the ball, get your replacement.

STEP 1

Report the Defect

Fill out the form below with your order info and clear photos of the defect. Phone camera quality is fine.

STEP 2

Ship It Free

We email you a prepaid shipping label. Drop the item at FedEx or UPS. You pay nothing.

STEP 3

Fast Replacement

Approved warranty claims ship a replacement within 14 business days. Free shipping back to you.

📸 Photo Requirements

What to Photograph Before You Submit

Including the right photos up front speeds up approval significantly. Use your phone camera. Good lighting, clear focus, capture the serial number when applicable.

4 Photos

🎳 Bowling Balls

  1. The defective area or crack
  2. The ball’s logo
  3. The drilled finger hole area
  4. The ball’s serial number
3 Photos

👟 Bowling Shoes

  1. The defective area
  2. The complete shoe
  3. The tongue showing shoe size
2 Photos

👜 Bowling Bags

  1. The defective area
  2. The complete bag
2 Photos

🔧 Accessories

  1. The defective area
  2. The complete item
Submit a Claim

Defect Claim Form

Our team reviews every claim within 1–2 business days and emails you a decision plus next steps.

  • MM slash DD slash YYYY
  • Drop files here or
    Max. file size: 50 MB.
    Need Help?

    Call Us Directly

    Can’t upload photos or want to talk it through with a real person?

    800-279-2695

    Mon–Fri: 8:30am – 5:30pm EST

    📸 Photo Tips

    For Best Results

    • Use good lighting
    • Take clear, focused photos
    • Show the defect up close
    • Include an overall item view
    • Capture serial numbers clearly
    Policy Details

    Warranty & Defect Policy

    The full details on warranty replacement, shipping damage, and what counts as a defect vs. a return.

    If your product is defective and you would like to file a warranty claim, you will NOT be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge — Contiguous US) a new product to replace the defective product.

    Replacement Process:

    • If the original product is no longer available, we will ship a similar product equivalent to the value you paid
    • If no suitable replacement can be located, you will receive a credit equal to the original price paid for your next purchase
    • Drilling charges are not reimbursable
    • If your ball was drilled by BowlersMart.com, your new ball will be drilled free of charge as part of warranty replacement
    • Manufacturer warranty claims can take up to 14 business days for approval

    If your ball is defective and you have purchased the Double the Warranty Plan, we will issue a shipping label for you to ship the product to us free of charge. If the product defect warrants a claim and is within the claim period, we will ship you (free of charge — Contiguous US only) a new product to replace the defective product.

    If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com.

    If you have received an item that is damaged during shipping and you feel that it needs to be returned, please follow these steps:

    • Contact us within 72 hours of delivery if the product is defective or damaged
    • Use the form above with a description of the damage and photos of the item (and the shipping box if it was damaged in transit)
    • If you cannot send images of the damage, please call us at 800-279-2695

    Use Defect Claims for:

    • Manufacturing defects or flaws
    • Items damaged during shipping
    • Products that don’t function as intended
    • Warranty-covered issues

    Use Returns / Exchanges for:

    • Wrong size or fit
    • Changed your mind about the purchase
    • Want a different color or style
    • General satisfaction issues

    Click here for Returns & Exchanges →

    WE STAND BEHIND OUR PRODUCTS

    Defects Happen. They Shouldn’t Cost You Anything.

    We handle the shipping, the replacement, and the legwork. You get back to bowling.