How To Get A Replacement Storm Bowling Ball For Your Spectre?

UPDATE MARCH 21, 2022

We would like to thank you for your patience as we continue to work through the situation regarding the Spectre and USBC’s decision to revoke the approval of this bowling ball.
 
Below you will find the exchange process and link to properly exchange your Spectre for a product that you can use in USBC Certified Competition. Please note this website is for customers who purchased the Spectre in the US only. If you are a bowler outside of the US, please contact your place of purchase to process an exchange ball.
 
When accessing the website, please have the following items.
– Contact Information & Shipping Address For Bowling Ball (if shipping address is the same, you’ll be able to select same as customer address)
– Purchase Location
– Approx. Date Purchased
-Pro Shop Name
-Weight
-Serial Number of the drilled Spectre
-A picture of the serial number to be uploaded (this can uploaded straight from a mobile device’s photo gallery or a photo can be taken and uploaded straight to the portal)
-A picture of the drilled ball – grip center showing fingers and thumb (if applicable)
 
Please note all fields must be completed in order to process the exchange. We will be exchanging balls as quickly as possible. This process may take 3-5 weeks to complete.
 
Included with your exchange ball will be the $50 drilling certificate to help cover the cost of drilling. This should be treated like cash and needs to be given to your pro shop operator at the time of drilling.
 
If you have an undrilled Spectre, please email [email protected] with your
-Name
-Shipping Address
-Picture of the serial number
 
Choice of the 7 Balls (Storm Hy-Road, Storm Hy-Road Pearl, Storm Pitch Black, 900 Global Wolverine, Roto Grip Rubicon UC2, Roto Grip Rubicon UC3, Roto Grip IDOL Helios)
-Replacement Weight
 
If you run into any issues with the website, please contact 800-369-4402.

UPDATE MARCH 18, 2022

Dear Pro Shop Operator,

With the USBC’s decision to revoke the prior approval of the Spectre bowling ball we are continuing to explore our options with their findings but understand that taking care of our customers is of the upmost importance.

First and foremost, we ask you to return any undrilled Spectre bowling balls to your distributor. We will be working directly with distribution on all undrilled bowling balls.As for the drilled balls that are in the field, we will be opening an exchange portal on Monday, March 21, 2022. This portal will allow the customer to exchange their Spectre bowling ball for another bowling ball from a drop-down list of seven different balls. They will have to upload a picture of the serial number of the ball and a picture of the drilled holes in the ball. They will then enter all their shipping information for the exchange ball. We will not be asking for the return of the drilled Spectre bowling balls. They can use them in non-certified USBC competition or as a practice ball.

We will ship the exchange ball directly from Storm HQ to the address of their choice within the US. This process will take 3-5 weeks. Along with the exchange ball, we are going to put a drilling certificate in the box. These certificates have a value of $50 to the pro shop for drilling the exchange balls. We ask that you collect these from the customers and then send them into Storm. We will then issue a credit to your distributor of choice based on the number of certificates submitted.

Some customers may have difficulty in completing this process, so you can also go through exchange portal for them and get the exchange ball shipped directly to your shop along with the drilling certificate.

We apologize for the inconvenience, but we want to make sure and take care of our customers. We appreciate your understanding in these unusual times.

If you have any questions, feel free to contact your RSM.

Ernest Goedicke

Inside Sales Manager

12 thoughts on “How To Get A Replacement Storm Bowling Ball For Your Spectre?

  1. tim wilbanks says:

    I don’t want to have another Storm bowing ball. Would prefer to have any other brand. I will never buy another Storm product again. Totally getting f*** by Storm to wait 3 to 5 weeks and cannot get a refund. Do not trust Storm.

    • Matthew says:

      I’m really sorry you feel this way, but honestly, Storm was as blindsided as you were. And not only that, but they very quickly got back on their feet and went out of their way to try to make this right, which they didn’t really have to do. This deserves some respect.

  2. Maria De la Rosa de Rowan says:

    I bought my ball specter 12 pounds, two months ago. I play in four leagues every week. I told the bowling store where I play and buy my ball, about the exchange of balls that you offer and he told me: he didn’t know anything about it. Do I qualify to receive the bowling ball exchange?

  3. Tom Mc. says:

    Really distraught about this. My son bought a Spectre for me for my birthday in February. I bowled 12 games with it on 2 different leagues, then get the message about it being banned. Totally sucks! First Storm ball I ever used and loved it.

  4. Connie Jean Varner says:

    I don’t understand why we have to pay for shipping our balls back to Storm. It was not our fault that these balls were out-of-spec. It cost me $70 to ship two balls back from Michigan to Utah.

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