UPDATE MARCH 21, 2022
UPDATE MARCH 18, 2022
Dear Pro Shop Operator,
With the USBC’s decision to revoke the prior approval of the Spectre bowling ball we are continuing to explore our options with their findings but understand that taking care of our customers is of the upmost importance.
First and foremost, we ask you to return any undrilled Spectre bowling balls to your distributor. We will be working directly with distribution on all undrilled bowling balls.As for the drilled balls that are in the field, we will be opening an exchange portal on Monday, March 21, 2022. This portal will allow the customer to exchange their Spectre bowling ball for another bowling ball from a drop-down list of seven different balls. They will have to upload a picture of the serial number of the ball and a picture of the drilled holes in the ball. They will then enter all their shipping information for the exchange ball. We will not be asking for the return of the drilled Spectre bowling balls. They can use them in non-certified USBC competition or as a practice ball.
We will ship the exchange ball directly from Storm HQ to the address of their choice within the US. This process will take 3-5 weeks. Along with the exchange ball, we are going to put a drilling certificate in the box. These certificates have a value of $50 to the pro shop for drilling the exchange balls. We ask that you collect these from the customers and then send them into Storm. We will then issue a credit to your distributor of choice based on the number of certificates submitted.
Some customers may have difficulty in completing this process, so you can also go through exchange portal for them and get the exchange ball shipped directly to your shop along with the drilling certificate.
We apologize for the inconvenience, but we want to make sure and take care of our customers. We appreciate your understanding in these unusual times.
If you have any questions, feel free to contact your RSM.
Ernest Goedicke
Inside Sales Manager
Look I have purchased several ball from storm, hammer, and more. If storm wants to a sponsor I am in.
How about non-US customer? I am now in Japan, how can I get my ball replaced?
I don’t want to have another Storm bowing ball. Would prefer to have any other brand. I will never buy another Storm product again. Totally getting f*** by Storm to wait 3 to 5 weeks and cannot get a refund. Do not trust Storm.
I’m really sorry you feel this way, but honestly, Storm was as blindsided as you were. And not only that, but they very quickly got back on their feet and went out of their way to try to make this right, which they didn’t really have to do. This deserves some respect.
I bought my ball specter 12 pounds, two months ago. I play in four leagues every week. I told the bowling store where I play and buy my ball, about the exchange of balls that you offer and he told me: he didn’t know anything about it. Do I qualify to receive the bowling ball exchange?
What are the available ball to replace with? Which is the closest to the spects for the specter?
Wondering where the portal is so I can start this process?
It is in this article
Anyone else having trouble with the link? It keeps giving me an error message.
i need a replacement ball i have a tournament coming up on April 22 I need a good ball
Really distraught about this. My son bought a Spectre for me for my birthday in February. I bowled 12 games with it on 2 different leagues, then get the message about it being banned. Totally sucks! First Storm ball I ever used and loved it.
I don’t understand why we have to pay for shipping our balls back to Storm. It was not our fault that these balls were out-of-spec. It cost me $70 to ship two balls back from Michigan to Utah.