UPDATE MARCH 21, 2022
UPDATE MARCH 18, 2022
Dear Pro Shop Operator,
With the USBC’s decision to revoke the prior approval of the Spectre bowling ball we are continuing to explore our options with their findings but understand that taking care of our customers is of the upmost importance.
First and foremost, we ask you to return any undrilled Spectre bowling balls to your distributor. We will be working directly with distribution on all undrilled bowling balls.As for the drilled balls that are in the field, we will be opening an exchange portal on Monday, March 21, 2022. This portal will allow the customer to exchange their Spectre bowling ball for another bowling ball from a drop-down list of seven different balls. They will have to upload a picture of the serial number of the ball and a picture of the drilled holes in the ball. They will then enter all their shipping information for the exchange ball. We will not be asking for the return of the drilled Spectre bowling balls. They can use them in non-certified USBC competition or as a practice ball.
We will ship the exchange ball directly from Storm HQ to the address of their choice within the US. This process will take 3-5 weeks. Along with the exchange ball, we are going to put a drilling certificate in the box. These certificates have a value of $50 to the pro shop for drilling the exchange balls. We ask that you collect these from the customers and then send them into Storm. We will then issue a credit to your distributor of choice based on the number of certificates submitted.
Some customers may have difficulty in completing this process, so you can also go through exchange portal for them and get the exchange ball shipped directly to your shop along with the drilling certificate.
We apologize for the inconvenience, but we want to make sure and take care of our customers. We appreciate your understanding in these unusual times.
If you have any questions, feel free to contact your RSM.
Inside Sales Manager